The New Jersey Department of Community Affairs administers the federal program at the state level and maintains a website where residents can apply: waterassistance.nj.gov. Assistance payments are applied directly to a qualified customer's water account. LIHWAP is a temporary federal program to assist eligible households in paying for drinking water and sewer services during the COVID-19 pandemic. "LIHWAP is an excellent resource, in addition to other state and nonprofit assistance, and I encourage those who need help to learn about it and submit an application." We are sending a postcard to our customers this week reminding them about LIHWAP," said Sean Semple, Acting Director of the city's Department of Water and Sewer, which operates Trenton Water Works. "We are doing everything we can to help our customers catch up on past-due water bills, including offering payment agreements. TWW made this decision in order to allow customers who are struggling with payment challenges extra time to access utility-assistance programs, such as the Low-Income Household Water Assistance Program (LIHWAP). Trenton Water Works has suspended shutting off service to residents who have fallen behind on paying their bills, the water utility announced on Thursday.
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